Once you buy a lesson or a course you'll receive an order confirmation by email. You then have a seven day cooling off period to change your mind and obtain a refund as long as you contact us within seven days of purchase and at least 48 hours before the commencement of your lesson(s). To obtain a refund you need to email us within the time windows described, cancelling a booking online via the booking system does not constitute a refund request. Refund requests must be emailed to us. Once your course begins we cannot offer a refund or partial refund. If you cancel a booking through the booking system it does not automatically refund you and credit will be held on your account. All courses are valid for 364 days before they expire. If you fail to attend your lessons for any reason you will lose the lessons you’ve paid for. If you wish to reschedule a standard two-hour lesson for any reason you need to give us 48 hours notice or you will be charged in full for that lesson. If you need to reschedule a four, six or eight-hour booking you must give us one weeks notice. This allows us to fill the time slots and make use of our expensive studio. You will need to give us notice by e-mail and please e-mail the academy directly and not your tutors' personal e-mail address or Facebook. If you are late for your lesson you will lose that time which you have paid for. If you are trying to cancel or reschedule a booking make sure you realise that each two-hour lesson is a booking on its own and you will need to cancel or reschedule all of them as required individually.
Lessons are scheduled on a first come first served basis so if you need a specific time slot please make sure you book in advance. If you choose to reschedule your lessons you may have to wait for a replacement slot to become available. Your tutor or lesson location may change, we reserve the right to re-assign tutors or studio locations. We reserve the right to make changes to any bookings, even on the day itself.
We do not guarantee you will get the same tutor for every single one of your lessons. In the case of your tutor being unavailable we will either reschedule your lesson or schedule you with another tutor at our discretion.
Once you have purchased an LSA Gift Certificate you have a seven day cooling off period in which you can change your mind and receive a full refund minus £10 for the cost of the voucher. Vouchers are valid for 364 days and are exchangeable for any type of DJ or Music Production lesson.
We reserve the right to refuse tuition to abusive students. We have a no tolerance policy towards abuse of our staff or clients and you will be asked to leave by security.
If you'd like to submit a request to learn more about the information we hold about you, amend it, delete it or otherwise please click here.
We welcome feedback. If you have any comments about your tuition or LSA in general you can email London Sound Academy.